[RESOLVED] Trying to log in to a site at the wrong provider?

[bokin]

Okay, so I've been hired to update a friend's site and they've given me all the FTP information but I am denied to log into their account at a site the claim to have signed up for their domain at. How do you find out where their domain is registered (where I should be using the log in information). Thanks

[Paul]

You can usually find out the server the web site is on by doing a tracert in your command prompt. Go to start > run and type cmd then hit enter. In the command prompt type tracert domain.com. The last hop with give you the server name of the provider who you can then contact to find out how you can log in to the web site as each provider will have different login methods.

So if you do tracert htmlforums.com for example you will get something similar to this:


Tracing route to htmlforums.com [66.225.226.42]
over a maximum of 30 hops:

1 * * * Request timed out.
2 367 ms 336 ms 353 ms albq-dsl-gw02-194.albq.qwest.net [67.4

3 342 ms 353 ms 356 ms 71-222-248-9.albq.qwest.net [71.222.24
4 335 ms 353 ms 353 ms abq-core-01.inet.qwest.net [205.171.15
5 360 ms 371 ms 371 ms dal-core-02.inet.qwest.net [205.171.20
6 360 ms 371 ms 371 ms dap-brdr-02.inet.qwest.net [205.171.22
7 360 ms 371 ms 371 ms 64.208.110.201
8 394 ms 406 ms 388 ms gblx.tge6-3.ar1.ord1.us.nlayer.net [69
6]
9 393 ms 388 ms 389 ms 111.xe-2-3-0.cr1.ord1.us.scnet.net [21
62]
10 415 ms 430 ms 389 ms v21.ar2.ord1.us.scnet.net [216.246.95.
11 393 ms 407 ms 406 ms v317.aggr317.ord1.us.scnet.net [216.24
12 432 ms 424 ms 457 ms bigresources-1.gw.ord.scnet.net [64.20

13 373 ms 118 ms 105 ms unknown.ord.scnet.net [66.225.226.42]


The last hop would be unknown.ord.scnet.net so you can assume they are hosted at scnet.net which technically isn't true in this case but this should work for most small web sites.

If this doesn't work a simpler way would be to look in the whois information under the nameservers used.