Big problem with Tmaxhost.com

[host_planer]

I am absolutely gob-smacked at what terrible and shocking treatment I recieved from Tmax Host (tmaxhost.com).

1. A client contacted me to say their website had been down about a week, I hadn't recieved any notification from Tmax.

2. Had to raise a support ticket at Tmax and after getting a few days run around, was told the domain was involved in spamming, and had been suspended, and that "we need action plan".

3. The domain, owned by a 60 year old woman in the countryside, as no IT skills whatsoever, so I told them spamming was immpossible and what were the options, and what is "action plan".

4. They replied, I was not taking the issue seriously and hadn't given them "action plan" and the domain is now cancelled.

5. I was upset, the client is upset, and I asked lots of questions, including a question, "could anyone at Tmax have taken the password?"

6. Then Tmax suspended ALL my domains, because "I accused them serious offence". I didn't know a question could be an accusation! But, now all my clients, their businesses and livlihoods are affected.

7. I demand that all put back live all the innocent party's domains, but they refuse, and now don't even answer my emails.

I find it truely beyond belief that a company can act like this.

What actions should I take now?

any comments?

[althalus]

What is this..? Spam..? Slander...?

Posting one topic'd be enough, you know...

You silly thing, you...

[darksidepuffin]

Unfortunately...situations like this are all too common in the web hosting world. If you happen to actually have access to the domains (the domains, as in, the nameserver configuration/etc.), my suggestion would be to change the dns to another host as soon as possible in order to minimize downtime on behalf of your clients. Then I would suggest a chargeback, if possible.

Unfortunately, unless you can manage to gain access to the accounts, it's unlikely you'll be able to recover any data that isn't backed up already. My best advice right now would be to get your clients set up with a new host ASAP...even temporarily until you find a permanent solution.

Heres hoping your clients have at least some form of data backup.

Have you informed your clients of the situation?

[darksidepuffin]

host_planer:

Although we sympathise with your plight, please do not cross post.

DemonicPufin
Moderator

[althalus]

Will, there's another thread in the "Sell it / buy it" and one in the "Serverside Programming" forums.... o.o

[darksidepuffin]

Will, there's another thread in the "Sell it / buy it" and one in the "Serverside Programming" forums.... o.o

I've merged them all into here, Magnus -- thats why theres four identical posts.

[tmaxhost]

Hi All

We wish to clarify the issue here as the thread starter is not speaking the truth

1. The account was suspended due to excessive spamming despite our earlier warning email to them

2. The account holder keep using abusive language and racist remark on our staff Team despite our repeated warning, we have no choice but to suspended all their account

3. They send a few thousand email to all our email address in attempt to flood our email account, they say that it is for revenge as we stop their human right for sending spamming and mailing comment

4. They also threaten us to compensate them with $5000 for their losses in marketing or else that they will post (or spam?) negative feedback. This actually match their spamming behavior

Just for everyone information, the account has been termianted by us

Hope that the above will clear all your doubt on the issue

Regards

TmaxHost Abuse Team

[nox-Hand]

Ah, this is sad - we will never be able to believe any part of this story.


TmaxHost, You may be right, but this post has undoubtedly turned a few people off from using your services. If you are innocent, this is sad, but anyone who thinks they have been cheated will want to not have it happen to anyone else.

host_planer, We still know nothing of this, and with the tittle tattle coming from both sides, we will never know. Maybe you did nothing, but I sincerely hope you shall have backups, or that TmaxHost will agree to sending you the files, if they have not been deleted. IF you had used abusive language, sent many mails, it is honestly your own fault.


Note, I am neutral in this conversation, as I know nothing of the situation, and nothing you two can say will convince me otherwise.


Admittedly, I don't like people who multipost, or that it's the ONLY posts at this forum. Now the threads have been merged, you have made ONE post, and that doesn't really make you all that reputable, to be honest, but the same goes for TmaxHost. How did you find this post, anyway?