Assistance needed with nopcart

[rlhenryjr]

http://www.project-end-time.org
Hi There. I need help from several people on this forum to see if there is someone who cannot order from my site.. Please order with the word "Test" in the first and last names using a valid email address that will never be used or saved. Please tell me why they cannot order and how to resolve it. Occasionally, someone cannot order from our nopcart. As I read their message about not being able to order, other people are ordering from around the world. Constant email orders come in. 3 people wrote to say they could not order this past week. But over hundred can order? Please check this site after reading the notes below. Thanks so much. Any help will be appreciated. Please note. We are reciveing many many requests. See email below. Thanks so much. Doreen
Here is one persons email:
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From Customer:
Subject: Can't order anything from your site
Thought that I would let you know that I couldn't order anything from your site.
I get a box that pops up and says the item has been added to my cart but when I go to check out my cart is empty : (
I hope that you can get this problem resolved soon,
thank you
customer
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My answer:
Hi XXXX. I am so sorry about the trouble you are having with our website.
Please try again and also try to "refresh" the page a couple of times or
click on "add to cart" two times and see if that helps. If that doesnt
work. see if you can order from another computer or come back at another
time. If you still have problems please let me know as I am constantly
trying to fix any problems. At this time I cannot find any problems.
Sometimes, newbies to the internet may have problems, see if someone can
help you if this is the case. If not email me if you are still having
problems. I am always here to help. xxxxxx
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Customer Said:
I went back to you site again today and still am experiencing the same problems as before. No I am not new to computers or the internet, in fact I run a personal website of my own. From experience I do know that as a webmaster that some times site problems won't show to the person working on the site but will for those accessing the site. Perhaps you could have someone else access the site from another computer and test out ordering something. I make may online purchases and have not experienced this problem in the past. In fact I've never been on another site where I get a little pop up box that tells me that the item has been added to my cart......that's really unique. Perhaps it's something about your site that my computer blocks but truely I've never had this problem before.
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I need help from several people on this forum to see if there is someone who cannot order. Please order with the word "Test" in the first and last names using a valid email address that will never be used or saved. Please tell me why they cannot orde and how to resolve it. Thanks so much. Doreen
www.project-end-time.org (http://www.project-end-time.org)

[kevin]

worked Ok for me using Mozilla 1.5

You should ask people what browser they are using if they have problems ordering.

[agent002]

They may have cookies off.

[rlhenryjr]

I appreciate both of you for a response. I have asked her these questions below. And on number 7 No one can reproduce the same error that she gets. I wanted to make this convenient to everyone on the internet, but as you know some people will go away if its too difficult to order. Occasionally, someone else will say they are having problems but over 1,000 people have ordered without a problem. What should I do when there is a problem for 2 or 3 people and cannot resolve it? Thanks for your responses. Doreen



1) What kind of os (windows, mac, or linux)
2) What browser? (IE, Netscape, AOL, Opera being the most used)
3) Did they try rebooting the system and going back?
4) In their browser settings, is _javascript and/or java disabled (in your case, _javascript)?
5) Do they use a firewall? If so, they should check their security settings as this can sometimes interfere.
6) Do they have cookies disabled in their browser?
7) Can they get a friend to reproduce the same error or is it just confined to this one customer?

[Willy Duitt]

IE 6.2

Empty Cart == disabled cookies

Javascript Errors:

On page load: Line 136 (unterminated string constant)
On checkout: Line 76 (expected } )
On submit: Line 122 (object expected)

[rlhenryjr]

Hi there. I appreciate your help it looks defined but What does allthis mean? Is this on the checkout page only? I really dont know what to do with this infO. Please explain it in a few more details. What must I change?
Thank you. Doreen

http://www.project-end-time.org

[Willy Duitt]

Originally posted by Willy Duitt
IE 6.2

Empty Cart == disabled cookies

Javascript Errors:

On page load: Line 136 (unterminated string constant)
On checkout: Line 76 (expected } )
On submit: Line 122 (object expected)

Fix these errors:

Error: unterminated string literal
Source File: http://www.project-end-time.org/
Source Code:
<BODY onLoad="timerONE=window.setTimeout('scrollit_r2()')">

Error: missing } in compound statement
Source File: http://www.project-end-time.org/checkout.html?
Line: 78, Column: 1
Source Code:
}

Error: CheckForm is not defined
Source File: http://www.project-end-time.org/checkout.html?


But this still will not resolve your problems of a user trying to order with cookies disabled. You should check if cookies are disabled and redirect those users to a different order form other than the shopping cart.