Our domain is tagged as SPAM by GMAIL!

[ester]

We sent our company's newsletter to our customers via our Gmail accounts for a long time. All things went well until last month. When we tested the newsletter that we were ready to send, we were surprised that our newsletter was considered as SPAM by Gmail. Of course, we are not spammer and indignant at the disturbance of spammers. We just want to inform our customer of gift ideas, new items, discount items and more to serve them well. However, it seems the newsletter with links or pictures from our domain would be considered as SPAM by Gmail. We can not find the reason and we have to pause our email marketing. Does anyone have the same experience to share the solution for this?

[paul_norman_81]

Webmail clients normally have a multi-phase spam check. One of the first will be commercial lists (Spamhaus etc), following will be internal content scanning (is the content spam according to them?), and the last will be user defined (have many users marked you as spam?).

Now what you consider marketing could well be considered by many users as spam (unsolicited e-mail). I find that I receive e-mails from pretty much every firm I have ever bought from online and I ALWAYS check the opt out boxes. When I receive such an e-mail I do take action. If the e-mail has a 'remove me from this list' I will usually click the link and give them one last chance, if it doesn't (or I am mailed again) I will report them as spam (and submit to various commercial filters for review). I would guess that this is what has happened.

If you want to send this sort of e-mail shot regularly (or have a pre ticked opt in - meaning many people don't really want to receive your e-mails) I would suggest using a third party to send it for you, as they will pay for white listing and any spam rating is on their head, not yours.

Many of the e-mails that I send have become spam trapped by AOL and some by Gmail. Incredibly these are activation e-mails or alert e-mails with only a couple of direct links to our sites (sent directly from us) so I do feel your pain. There is no easy solution to this, but careful opt in policy reviews may be useful.

[ester]

I agree with that setting up a Opt-in and Opt-out System. We must respect our customers who have the right to recieve or reject. It is not easy for us to do email marketing nowaday. However, I prefer to sending email by ourself for it is a real CRM project for us and the long-term marketing. Recently we bought a new web hosting from webhost to set up smtp sever and ftp to start a new try. However, the new domain was tagged as SPAM by hotmail and ymail. Now the problem has not been solved yet.
God, bless us!

[afterburn]

Create SPF records in DNS, Create Windows Live/Yahoo public key auth in DNS records. Place opt out links with policy about how to be removed specify the time length it takes to be removed and any rememdy that you offer to end users. YOur website needs to have a p3p policy. and reverse DNS must point to your domain for the IP that is sending it.

[sachinxx]

Thanks dear,
last time I did't know about this but now I know about this .
Thankx

[afterburn]

no prob, lot of things to think about

[ester]

Create SPF records in DNS, Create Windows Live/Yahoo public key auth in DNS records. Place opt out links with policy about how to be removed specify the time length it takes to be removed and any rememdy that you offer to end users. YOur website needs to have a p3p policy. and reverse DNS must point to your domain for the IP that is sending it.

Thank you so much!
I will have a try!

[Jlbraaten]

Have you thought about just going with services like Constant Contact? They're hard-core white-listed and take care of most of the headaches

@jlbraaten

[Jenie0109]

it always happens to me. some of my subscriptions end up at the junk mail.
but you can always customize it.